Twitter Archive

8

Twitter won’t stop the filter or win the election

Over the past year I’ve been having an ongoing argument with quite a few people who can’t understand why the Rudd-Gillard government has persisted with its internet filtering proposal since “everyone knows it’s a bad idea”.

I can’t argue with the ‘bad idea’ part, but the ‘everyone’ part is simply delusional. Yet many quite sensible people I speak to are genuinely bewildered that the filter is almost completely ignored by the mainstream media and barely registers on the radar of political debate.

(To be fair, the mainstream media’s reporting of internet censorship has been woeful and a prime example of what Jay Rosen calls “he said, she said journalism“, where a reporter simply records the opinions of opposing sides of an issue without subjecting their claims to any analysis. Most recently, on last night’s Q&A, Tony Jones only gave Small Business Minister Craig Emerson enough time to claim the government should filter all pornography that children shouldn’t see before shutting down the topic, preventing any debate.)

This is the kind of conversation I’m talking about:

renailemay: So let me get this straight. No #1 election issue on Twitter is the filter. And yet no questions from the floor during #ausvotes debate

vealmince: @renailemay Do you really not understand? Twitter is NOT the Australian public. It’s a tiny fraction of mostly like-minded people. #ausvotes

renailemay: @vealmince do you really not understand? Twitter is the Australian public. We live in Australia and we vote. Stop telling me I’m a minority

vealmince: @renailemay You and your 1000 mates. Either it’s not enough people, or you’re not organised enough to make a political difference.

Late last year, I argued that filter opponents were failing to cut through because they spent too much time agreeing with each other, debating nomenclature and deploying logic and sarcasm, rather than actual political lobbying, to sway the discussion in their favour.

But I think another factor at work is the inability of many in the twittersphere to see outside their small and mostly like-minded online social circle. This groupthink has led many online news outlets to publish polls finding that 95% or more of their readers were against an internet filter, unaware of or deliberately ignoring the massive selection bias inherent in asking that question to that audience.

The harsh reality is, even if everyone on Twitter thought and voted the same way, it would make no difference.

There are 13.9 million registered voters in Australia. There are 1.2 million Twitter accounts, of which no more than half could be active users who are eligible to vote. That makes 600,000 or about 4% of registered voters. It’s not a huge number, but 4% could gain a Senate seat, depending on how preferences fell, or swing the whole election.

Nice try. But of course, not all Twitter users would change their votes.

If Twitter is a representative sample of the Australian population (there are reasons to argue why it’s not), according to the latest polls, its users are split 50:50 on the two-party preferred vote. That means even if you could persuade every active Twitter user in Australia to vote for one party, it would only deliver a 2% swing.

But of course, you couldn’t get them all to vote the same way. Even though the filter is bad, some might argue that on the balance of all its policies, Labor is the less worse choice. Some of them might not care about the filter or, believe it or not, actually support it. (OMG, nowai!)

Still, a swing of less than 2% could be an election winner if Twitter users were disproportionately located in marginal seats such as western Sydney and the Brisbane suburbs. Whereas if a large number of Twitter users lived in safe seats, such as those in inner-city Melbourne and Sydney, even a 4% swing would make no difference.

Which do you think is more likely?

The impotent rage many Twits feel about the political-media establishment’s nonchalant treatment of the censorship issue is palpable. But it’s merely a symptom of the increasing influence of numbers men, marketing wonks and political strategists who use business intelligence technology to slice-and-dice, drill-down focus on winning a dozen or so marginal seats. If the issue that arouses your passion is not one that boils the blood of the residents of those seats, you’re irrelevant to the political process.

Viva democracy.

1

Take me to your online strategy leader

This week I started working full time at Editor Group as the Online Strategy Leader. This means I’ll be helping clients create meaningful and useful online content, build online communities, get their sites noticed by search engines and use social media effectively.

I know from experience that a lot of companies out there have websites, because you’ve got to have a website, but aren’t really sure what a website is for. They’ve got Twitter accounts or Facebook pages but might only use them for product announcements or marketing offers.

Hopefully with all the things I’ve learned from editing Nett and talking to online business owners for the past couple of years, I can help these companies understand how best to use all the online tools at their disposal.

0

Is the anti-censorship campaign doomed?

Just about everyone I know thinks the government’s plan to legislate mandatory internet filtering is a really bad idea.

This could lead me to believe the majority of Australians are as passionate about internet censorship as me and my friends. But then I remember that most of my friends are university educated, left-leaning types who work in journalism or the IT industry.

This same selection bias is at work in the online community, particularly on Twitter. The sort of people who use Twitter, who blog, who read the IT media are precisely the sort of people who would oppose internet censorship.

This has led many people to believe if they make enough noise about it online, the Government will drop the filter. Unfortunately, this greatly overestimates the importance and influence of Twitter and social media generally when it comes to real-world politics.

Even an infinite number of angry posts on Twitter, sarcastic blog posts and articles in the IT press would still have no effect on Government policy. Politicians only care about who can deliver them blocs of votes in important electorates.

Online fame is fleeting, but mine was the top article on ABC's The Drum for a little while

As I argue on ABC’s The Drum blog, so far the Christian lobby – which is for the filter – is doing this a lot better than the disparate anti-filter coalition.

This is not to say the anti-censorship campaign is doomed. However, it needs to focus less on preaching to the choir and more on real-life, professional political lobbying.

It’s a big ask, particularly because many of the anti-censorship groups have little experience in direct political action. But it must be done if we are to convince the Government of the immense folly and dire (supposedly) unintended consequences of its current plans.

2

Live tweeting from the call queue: a study in consumer activism

In covering the ongoing AFACT v iiNet case in the Federal Court, local journalists such as The Australian’s Andrew Colley and ZDNet’s Liam Tung have caused some controversy by live tweeting from within the courtroom. While broadcast journalists in Australia are not allowed to report from inside courtrooms, the Federal Court has decided it’s up to individual judges if they want to allow live coverage on Twitter.

In the same spirit, yesterday I called Toshiba tech support for help on a very minor issue with my laptop. Ideally I would have preferred to email a question and then get annoyed when no one responded (59% of companies don’t respond to email queries, you know). But Toshiba doesn’t give you the option; just a phone number and a postal address. So I called, and it quickly became apparent I wasn’t going to get anywhere fast. Because I had nothing better to do while waiting on hold, I started Tweeting:

Read the rest of this entry »

1

Twitter phishers get cleverer

There’s a range of Twitter phishing scams doing the rounds currently. You don’t have to tell me – I get at least one scam-tastic direct message every day! Lord knows how many you’d get if you had thousands of followers.

How it works

The mechanism is pretty simple. You get a direct message from someone you follow, encouraging you in some way to click a link. The techniques used to get you to click are the clever bit.

So you click on the link and it looks legit. Except it asks you to provide your Twitter ID and password. Obviously this is a bad idea. Well, I say ‘obviously’, but it’s not so obvious because heaps of people get caught. Even people who make a living on their social media expertise. Whoopsie!

Once you provide your password, the nasty scammers can log into your Twitter account and send direct messages to all your friends, supposedly from you, asking them to click on the link. Or possibly several different links, with several different enticements. A few of your friends fall for it and the cycle continues.

Presumably the hijackers could also use your details to send Tweets, supposedly from you, for various nefarious spammy purposes.

Clever enticements

As I mentioned, the clever part is the way the scammers convince you to click the link, what security geeks call ‘social engineering’. It needs to sound like a plausible message you’d receive from a friend or someone you know, the enticement needs to be appealing to you and the link needs to look legitimate.

These started out fairly basic: things like ‘Hey, take this free quiz’ or ‘Hey. Can u do this for me?’ The ‘hey’ part makes it sound like a genuine message from a friend. In fact, the only thing that tipped me off was the fact that the message came from someone I didn’t know particularly well and it seemed overly familiar. If it had been from a real-life friend, I might easily have been fooled.

The next phase was an IQ test, with messages like ‘Want to check to see whos iq is higher?’ and ‘u seem smart. take this iq quiz.’ Appealing to people’s competitiveness and vanity always gets you places.

Today I received a direct message telling me someone had found me on a site called ‘xsgay’. You can imagine this would be of great concern to quite a lot of people, regardless of their personal preferences. And once you’re worried and not thinking clearly, you’re much less likely to fret about why this site is asking for your Twitter details, and just fill them in. Uh oh!

What (not) to do

As far as I understand, these scams have a fairly low success rate because they rely on you entering your ID and password, or at least clicking a link to provide those details to the scam site. But like spam and online banking phishing scams, a low success rate multiplied by millions of messages adds up to a sufficient number of people who get fooled.

So not getting caught out is fairly simple:

  1. Be suspicious of people contacting you at random – if it’s outside the normal pattern of behaviour, question it
  2. Don’t click suspicious links
  3. Don’t provide your ID or password to a site unless you know it’s trustworthy
  4. If your account gets hijacked, change your password as soon as you find out. And probably start apologising to a lot of people.
9

Five reasons not to link your Twitter and Facebook statuses

Last week Jonathan Crossfield wrote about the difference between Twitter and other social networks, explaining that Twitter is not well suited for broadcasting to your friends some pithy observations about your cat or what you had for breakfast. In Jonathan’s mind, Twitter is a serious networking tool, while Facebook is about keeping up with your friends and playing Scrabble or annoying vampire and zombie games.

You may not agree with Jonathan’s pro-Twitter/anti-Facebook fanaticism, but he raises an important point, namely Twitter, Facebook and other social networks have different audiences and different purposes. If Facebook is a pub, Twitter is a new-media or IT conference.

Despite this, many people link their Twitter, Facebook and other social network statuses. I tried it because I was tired of coming up with different things to say to my Facebook and Twitter audiences. But after about a week, I gave up. In the process, I discovered five reasons why linking statuses is a very bad idea.

1. It’s ungrammatical

Try to construct a sentence that answers the question ‘What are you doing?’ for Twitter, but also makes sense with the your name in front of it, as it appears in Facebook. It CAN be done, but it’s hard work and nobody bothers. Your Twitter-using friends on Facebook will probably understand, but everyone else will think you have trouble constructing a grammatical sentence. If you’re OK with that…

2. It’s rude to flood

There are occasions when community-minded individuals decide to twitstream an event they’re attending for the good of the general public. While it would be churlish to question such altruism, it has an unintended consequence: since Facebook redesigned itself to be more like Twitter, it floods people’s Facebook pages, often with information relating to some conference (is that what #SXCW09 is?) or TV show they couldn’t care less about.

Yes, it’s possible to switch you off temporarily, but people are more likely to forget to turn you back on, or block your Facebook updates permanently. This defeats the purpose of linking your statuses in the first place.

3. Links don’t translate

One of the things I like about Facebook is when you post a link, it pops up a headline, summary and picture. This doesn’t work when your tweet gets automatically posted to your Facebook status. Also, tweets usually use abbreviated links to save space. In the real world, people like to have full URLs because they convey important information such as the site the page is posted on, and what it’s about. It’s a luxury Twits have learned to live without, but most people are quite fond of it.

4. Jargon doesn’t translate

The best way to illustrate this is with an average tweet:

zaphod Oh noes! RT @ford_prefect: OMG @arthurdent just told Vogon guard to FOAD. FAIL! http://aa.bb/R3G04 #gettingthrownoutofanairlock

To someone who has been using Twitter for a while, this makes perfect sense. In this case, someone called zaphod is expressing concern and relaying a message from his friend ford_prefect about something his friend arthurdent told someone, which did not have the intended result. There’s a link for more information and a hash tag for a common search term.

To normal human beings (that is, most of your Facebook friends), this is complete gibberish.

Real people don’t refer to their friends as @nickname or tag their major #keywords for searchability. They don’t speak entirely in impenetrable acronyms, obscure references and exclusionary dialects like Lolcat. They use full-length URLs which describe useful things such as the name of the site (see #3 above).

Of course, some people have learned to use words efficiently and communicate entire, perfectly formed concepts in under 140 characters. Like today’s tweet from UK artist/writer Warren Ellis:

Books I will write one day – IT COULD BE WORSE, I COULD HAVE STABBED YOU TWICE: How To Train Your Editor

If you can tweet like that, ignore this point.

5. Twits can sound like twats

A lot of ‘normal’ behaviour on Twitter seems impolite or even antisocial in the real world. Two examples: nerdish obsession and shameless self-promotion. When Google released its Chrome browser, Twitter was flooded with discussions, links and boasts about who had Chromed and what they thought of it. People who didn’t care about Chrome, or were on Mac OS (it was released on Windows first) were bored senseless.

And if you walked into a pub and told everyone about the great blog post you just wrote, you’d either be ignored or glassed.

Most people who link their Twitter and Facebook statuses write primarily for the Twitter audience and consider Facebook another channel to get the word out. This doesn’t work.

Won’t someone please think of the non-Twits…?

Unless you’re consciously writing for both audiences at once, you’re better off keeping them separate and tailoring your communications to different audiences. Your friends will thank you for it.