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	<title>Josh Mehlman &#187; incompetence</title>
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	<link>http://mehlman.info</link>
	<description>Editor, writer and online strategist</description>
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		<title>Australian journalists can&#8217;t count, can&#8217;t think</title>
		<link>http://mehlman.info/2012/01/australian-journalists-cant-count-cant-think/</link>
		<comments>http://mehlman.info/2012/01/australian-journalists-cant-count-cant-think/#comments</comments>
		<pubDate>Sun, 08 Jan 2012 00:36:01 +0000</pubDate>
		<dc:creator>Josh</dc:creator>
				<category><![CDATA[damned lies and statistics]]></category>
		<category><![CDATA[media]]></category>
		<category><![CDATA[arrest]]></category>
		<category><![CDATA[Australia]]></category>
		<category><![CDATA[Australian Bureau of Statistics]]></category>
		<category><![CDATA[Bali]]></category>
		<category><![CDATA[bogans behaving badly]]></category>
		<category><![CDATA[incompetence]]></category>
		<category><![CDATA[jail]]></category>
		<category><![CDATA[Kerobokan Prison]]></category>
		<category><![CDATA[Qantas]]></category>
		<category><![CDATA[sensationalism]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[Sun-Herald]]></category>
		<category><![CDATA[tourism]]></category>

		<guid isPermaLink="false">http://mehlman.info/?p=632</guid>
		<description><![CDATA[Australian journalists often state scary-sounding statistics without taking into account the context, which usually shows that things are about the same or getting better. Is this because they're sensationalist or stupid?]]></description>
			<content:encoded><![CDATA[<p>The Sun-Herald today revealed the shocking fact that the number of Australian tourists being arrested for crimes overseas <a title="Two Australians a day arrested abroad " href="http://www.smh.com.au/national/two-australians-a-day-arrested-abroad-20120107-1pp7s.html">has doubled in the past decade</a>.</p>
<p><a href="http://mehlman.info/wp-content/uploads/2012/01/bogan-gals.jpg"><img class="alignright size-medium wp-image-635" title="Bogans abroad. Photo: nineMSN" src="http://mehlman.info/wp-content/uploads/2012/01/bogan-gals-300x168.jpg" alt="Bogans abroad. Photo: nineMSN" width="300" height="168" /></a>This plays into well-worn stereotypes about cashed-up bogans misbehaving drunkenly on football team trips to Bali, and a handful of recent, high-profile cases of Aussies charged with drug dealing, murder and espionage. Clearly we are meant to believe that our fellow countrypersons are going overseas and <a title="Bogan behaviour abroad" href="http://travel.ninemsn.com.au/world/863946/bogan-behaviour-abroad">behaving badly</a> &#8212; indeed much worse than ever before &#8212; or that foreign police increasingly putting Australians in the slammer at the slightest provocation.</p>
<p>Except. Has the number of Australians travelling overseas remained fairly static over the past 10 years? If so, this is a clear indication of growing boganisation of, or foreign law enforcement hostility to, Aussies. But if, say, the number of Australians going on overseas trips also doubled over the same period, then this statistic would be wholly unremarkable.</p>
<p>Let&#8217;s say 10 years ago, 100 Aussies went overseas and one was arrested. Then last year, 200 intrepid travellers boarded a Qantas jet for foreign shores and two were arrested. Whoop-de-fucking-do, you would have to say.</p>
<p>But for an overworked journalist writing a scare piece about how you&#8217;re twice as likely to end up being sodomised in Kerobokan Prison the instant you leave our fair shores, that&#8217;s all a bit of hard work.</p>
<p>If you Googled, say, &#8216;<a title="Google: number of Australians travelling overseas" href="http://www.google.com.au/search?q=number+of+australians+travelling+overseas">number of Australians travelling overseas</a>&#8216; and clicked on the top link, you&#8217;d come to the Australian Bureau of Statistics publication<a title="4102.0 - Australian Social Trends, Sep 2010: Holidaying Abroad" href="http://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/4102.0Main+Features20Sep+2010"> 4102.0 &#8211; Australian Social Trends, Sep 2010 : Holidaying Abroad</a>. Scroll down to the last chart on the page, &#8216;Total short-term arrivals and departures&#8217;, which I have copied here.</p>
<p><a href="http://mehlman.info/wp-content/uploads/2012/01/TotalShortTermArrivalsandDepartures.gif"><img class="aligncenter size-full wp-image-633" title="ABS: Total short term arrivals and departures" src="http://mehlman.info/wp-content/uploads/2012/01/TotalShortTermArrivalsandDepartures.gif" alt="ABS: Total short term arrivals and departures" width="378" height="227" /></a>What this looks like to me is that in 2003, the number of Australians going overseas was a bit above 3 million, and in 2010 it was pretty close to 7 million. And thanks to a strong Aussie dollar, outbound tourism <a title="Surge in Australians travelling overseas " href="http://www.news.com.au/travel/news/surge-in-australians-travelling-overseas/story-e6frfq80-1226070663476">surged in 2011</a>. So at least double. Probably quite a bit more.</p>
<p>So. Number of Australians being arrested overseas: double. Number of Australians going overseas: more than double. In other words, Australians are <strong>LESS LIKELY</strong> to be arrested overseas than they were a decade ago. Not more. Less.</p>
<p>Australian journalists make this kind of error all the time. They state a scary-sounding statistic without taking into account the population growth, inflation or a dozen other factors that provide context and usually rob the number of its shock power, because it actually shows that things are about the same or getting better.</p>
<p>That makes them either sensationalist or stupid. Either way, they&#8217;re doing a shit job.</p>
]]></content:encoded>
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		<title>Retail fail: why men hate clothes shopping</title>
		<link>http://mehlman.info/2010/01/retail-fail-why-men-hate-clothes-shopping/</link>
		<comments>http://mehlman.info/2010/01/retail-fail-why-men-hate-clothes-shopping/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 01:43:18 +0000</pubDate>
		<dc:creator>Josh</dc:creator>
				<category><![CDATA[money]]></category>
		<category><![CDATA[nerds]]></category>
		<category><![CDATA[turtleneck-wearing latté sippers]]></category>
		<category><![CDATA[frustration]]></category>
		<category><![CDATA[incompetence]]></category>
		<category><![CDATA[offline shopping]]></category>
		<category><![CDATA[online shopping]]></category>
		<category><![CDATA[retail]]></category>

		<guid isPermaLink="false">http://mehlman.info/?p=102</guid>
		<description><![CDATA[Marketers often say that men find shopping for clothes frustrating and alienating. It&#8217;s almost as though the entire process was designed for women, if you believe the stereotypes. Some very...]]></description>
			<content:encoded><![CDATA[<p>Marketers often say that men find shopping for clothes frustrating and alienating. It&#8217;s almost as though the entire process was designed for women, if you believe the stereotypes.</p>
<p>Some very clever online businesses have sprung up based on this premise, making it easier for men to find clothes they want without having to go through an embarrassing ordeal.</p>
<p>I&#8217;m not like that, generally. Over the years I&#8217;ve found a few good shops and clothing labels that usually have stuff I like that fits me, where they don&#8217;t have crappy dance music at eardrum-bursting volume and where the staff are helpful and unpretentious.</p>
<p>Most of the time.</p>
<p><span id="more-102"></span>Not so this weekend, though, when I visited a very large department store in the CBD, renowned for its quality products and customer service.</p>
<p style="padding-left: 30px;"><strong>Me: </strong>This is a nice shirt. Do you have one in my size?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #1:</strong> (<em>Flips through rack)</em> No.</p>
<p style="padding-left: 30px;"><strong>Me:</strong> Yes, I already looked there, that&#8217;s why I asked you. (<em>Waits for fashion retail person to make helpful suggestion.)</em></p>
<p style="padding-left: 30px;"><strong>Fashion retail person #1: </strong><em>(Starts sorting clothes hangers.</em>)</p>
<p>In case you&#8217;re wondering, yes, at this point I checked if I could buy it online. The manufacturer had very pretty website that took 10 minutes to load on the iPhone (Yay Vodafone!) and, of course, no ecommerce capability. So, half an hour of fruitless shirt shopping later, I was back where I started, with a different person.</p>
<p style="padding-left: 30px;"><strong>Me:</strong> This is a nice shirt. Could you please check if you have it in my size?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #2:</strong> Yes, but I&#8217;m pretty sure all the stock we have is on the rack. I&#8217;ll check. (<em>Goes out back</em>)</p>
<p style="padding-left: 30px;"><strong>Me:</strong> Well?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #2:</strong> No.</p>
<p style="padding-left: 30px;"><strong>Me: </strong>That&#8217;s a pity. Do any of your other stores have it in my size?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #2:</strong> Let me see. (<em>Twiddles computer) </em>Yes, Chatswood. Can you get to Chatswood?</p>
<p style="padding-left: 30px;"><strong>Me:</strong> It is not convenient. Can the Chatswood store send it here?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #2:</strong> No. (<em>Complicated explanation, I didn&#8217;t really pay attention after &#8216;no&#8217;.</em>)</p>
<p style="padding-left: 30px;"><strong>Me:</strong> Alright, I will take some time out of my work day to pick it up from Chatswood tomorrow, but only if they put it away so someone else doesn&#8217;t buy it before I get there.</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #2: </strong>(<em>Spends 15 minutes on phone trying to find person in Chatswood store</em>) I spoke to Alex, he said he&#8217;ll put it aside, but you have to get it tomorrow.</p>
<p style="padding-left: 30px;"><strong>Me:</strong> OK.</p>
<p>The next day, in Chatswood&#8230;</p>
<p style="padding-left: 30px;"><strong>Me: </strong>I had a shirt put away yesterday. Could you get it for me?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #3:</strong> Hmm&#8230; I can&#8217;t find it. Was it a <em>BRAND A </em>shirt?</p>
<p style="padding-left: 30px;"><strong>Me: </strong>No, it was <em>BRAND B</em>.</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #3:</strong> Oh! You need to go over to the <em>BRAND C</em> counter!</p>
<p style="padding-left: 30px;"><strong>Me:</strong> (<em>Goes to next counter</em>) I had a shirt put away yesterday. Could you get it for me?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #4: </strong>I can&#8217;t find it anywhere. Who put it away for you?</p>
<p style="padding-left: 30px;"><strong>Me: </strong>I think his name was Alex.</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #4: </strong>Oh, <em>ALEX</em>. It doesn&#8217;t look like he put it away.</p>
<p style="padding-left: 30px;"><strong>Me: </strong>(<em>Speaking in the spirit of Homer Simpson trying not to swear, &#8220;Oh, fudge. That&#8217;s . . . broken. Fiddle dee dee. That will require a tetanus shot.&#8221;</em> <object classid="clsid:02bf25d5-8c17-4b23-bc80-d3488abddc6b" width="104" height="12" codebase="http://www.apple.com/qtactivex/qtplugin.cab#version=6,0,2,0"><param name="autoplay" value="false" /><param name="name" value="Homer" /><param name="src" value="http://download.lardlad.com/sounds/season3/lover15.mp3" /><embed type="video/quicktime" width="104" height="12" src="http://download.lardlad.com/sounds/season3/lover15.mp3" name="Homer" autoplay="false"></embed></object>) That is . . . unfortunate. I can see it over there on the shelf. Perhaps there&#8217;s still one in my size.</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #4:</strong> Here&#8217;s one.</p>
<p style="padding-left: 30px;"><strong>Me: </strong>This has &#8220;XL&#8221; written in biro on the cardboard label but &#8220;L&#8221; on the shirt label. Are you sure it&#8217;s XL?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #4:</strong> Oh yes, they found it was the wrong size and it&#8217;s really XL.</p>
<p style="padding-left: 30px;"><strong>Me:</strong> Wouldn&#8217;t I better off getting this one over here that says &#8220;XL&#8221; on both labels?</p>
<p style="padding-left: 30px;"><strong>Fashion retail person #4:</strong> Sure, if you like.</p>
<p>This is the hardest I have ever had to work to buy something, other than a car or property. Can anyone spot the dozen or so places along the way where the retailer made it harder for me to buy the shirt than it needed to be? And was it really such a nice shirt that it was worth all the aggro to get it?</p>
<p>How do businesses survive, treating customers with contempt? Is it only because all their competitors do the same? Surely there must be a huge opportunity for shops that sell clothes <em>and </em>help their customers buy them!</p>
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