Live tweeting from the call queue: a study in consumer activism
In covering the ongoing AFACT v iiNet case in the Federal Court, local journalists such as The Australian’s Andrew Colley and ZDNet’s Liam Tung have caused some controversy by live tweeting from within the courtroom. While broadcast journalists in Australia are not allowed to report from inside courtrooms, the Federal Court has decided it’s up to individual judges if they want to allow live coverage on Twitter.
In the same spirit, yesterday I called Toshiba tech support for help on a very minor issue with my laptop. Ideally I would have preferred to email a question and then get annoyed when no one responded (59% of companies don’t respond to email queries, you know). But Toshiba doesn’t give you the option; just a phone number and a postal address. So I called, and it quickly became apparent I wasn’t going to get anywhere fast. Because I had nothing better to do while waiting on hold, I started Tweeting: Read the rest of this entry →
