techno-wankery Archive

8

The ten types of comments on news articles

One major criticism of reality TV shows, especially in the pre-MasterChef era, was they profited from encouraging and rewarding all the worst aspects of human behaviour. I think it’s time we recognised comments on online news and opinion websites have exactly the same problem.

It doesn’t take long before you start seeing the same people making the same kinds of comments over and over. The value to the publisher is obvious, in that it encourages readers to come back, click more articles, view more ads, buy more stuff. But what value, really, does it add for the reader?

Certain topics are guaranteed to bring out particular brands of loonies – think climate change or religion. But even reader comments on relatively innocuous topics are an incredibly effective stupidity concentrator.

Essentially, all reader comments on any article ever can be boiled down to one of the following:

  1. I had an opinion before I read this article. Since this article agrees with that opinion, it is an unbiased, worthy and well written article.
  2. I had an opinion before I read this article. Since this article disagrees with that opinion, it is illogical, biased nonsense.
  3. The parts of this article I disagree with are illogical nonsense. The parts I agree with are worthy points, well argued.
  4. Some completely irrelevant thing I am obsessed with surely proves this article correct/incorrect.
  5. This article surely proves some completely irrelevant thing I am obsessed with.
  6. Personally abusing and/or expressing sexual admiration for author, subject(s) of article and/or other commenters.
  7. The affiliations of the author who wrote this article allow us to discount anything it says.
  8. The bias of the publication in which the article appears allows us to discount anything it says.
  9. Immensely long and off-topic rant containing wild conspiracy theories and LARGE SECTIONS OF ALL CAPS.
  10. Repeating the same point five dozen other commenters already made and clearly demonstrating this commenter didn’t read any of the previous comments before mouthing off.

And…

  1. I had an opinion before I read this article. Because the article is logically argued and presents the evidence clearly and without bias, I am willing to concede I was wrong about this subject previously. [Note: this never happens]
2

Why South American magic realist novelists shouldn’t write IT case studies (part 2)

The story so far…

Grupo Nacional de Chocolates S.A invested heavily in technology for its food manufacturing business, but the machinery was beset by diabolical difficulties.

Solution

One clear and chilly winter morning, a flight of brightly coloured macaws circled the factory. After they had completed their one hundredth circuit of the high-walled compound, there arrived at the gates Desarrollo Sostenible, an elderly, wrinkled man with wispy white hair but eyes as clear and sharp as an infant’s. For as long as anyone could remember, he had travelled from village to village in his rickety cart drawn by a flea-bitten mule, dispensing knick knacks and folk remedies.

At the gate, he asked to speak to Marco Estratégico para el Actuación Corporativa, the company’s Director of Information Technology.

“I said, ‘Go away old man, we don’t need your witchcraft here’,” recounted Estratégico. “But he replied, ‘So, you don’t need help with your coffee beans turning into beetles? Your corn flakes becoming porn flakes? And your sausages that look like … you know what they look like.’

“I knew then that this old man had corporate learnings we could assimilate into our knowledge-based strategies moving forward.”

“Even 150-year-old wandering wise men need to visit the supermarket occasionally,” Sostenible said.

Estratégico and Sostenible ascended the four hundred steps to the company datacentre, at the top of the stone tower from which Colonel Sistemas Legado and his men held out in a heroic last stand against the army for 15 days and nights at the end of the revolutionary war.

“As soon as Desarrollo Sostenible entered the datacentre, the servers doused their flames, though the heat was still palpable,” said Estratégico.

Sostenible rummaged in his threadbare carpet bag and withdrew a small paintbrush and set of paints. He then proceeded to paint an uncannily accurate picture of an eye on the production control server. He repeated the process with the database server. He then began to chant in a deep voice that reverberated throughout the datacentre and over the whole factory.

“I couldn’t make out all the words he was saying, but it was something like ‘la ecología, la población local, el futuro’,” said Estratégico.

“Gradually a thick fog crept out of the forest to surround the datacentre tower. It started to seep through the cracks in the walls and settled around the servers.”

As this misty wet blanket smothered the passion of the servers, they began to work properly again.

“You don’t have to be a 250-year-old wise man to know you need two virtual eyes to prepare your datacentre for cloud computing,” explained Sostenible.

Business benefits

Sausages shaped like...With the servers no longer overheating, the production lines gradually resumed their normal operation, aside from the occasional flocks of butterflies from the pasta machine.

Grupo Nacional de Chocolates successfully expanded its operations into Ecuador and Venezuela. Estratégico then developed an innovative new product for the Brazilian market.

“The bonus payment and royalties I received for inventing deep-fried butterflies helped me gain my financial freedom,” he said.

“Finally I was able to marry my second cousin Estrategia de Comunicación, who I had loved in secret ever since I saw her swimming naked under the waterfall in the forest when we were teenagers, but our family forbade us to see each other and promised her to Barón de Ladrón.”

Having finished his work, Desarrollo Sostenible fed a few chocolates to the mule and packed up his decrepit cart, piled high with packets of sausages.

“They may not look appetising, but they are the most delicious sausages I have ever eaten in my 347 years,” he exclaimed.

0

Why South American magic realist novelists shouldn’t write IT case studies

Perched at the top of a towering cliff that plunges into the roiling waters of the North Pacific, at the edge of a teeming rainforest, is the headquarters of Grupo Nacional de Chocolates S.A., a leading manufacturer and distributor of confectionery-based solutions. The ancient, crumbling edifice dating back to the time of the conquistadors houses food processing facilities for chocolates; roasted and milled coffee; cereals; pasta; meat; sausages; candies; sugar; honey; and crackers.

I Can Do All Things by Julie Kirkland

Business situation

To support its expansion into Ecuador and Venezuela, Grupo Nacional de Chocolates invested in a $10 million solution based around gleaming machines that worked 24 hours a day and never went on strike. This enabled the company to redeploy 150 staff to higher-value activities. One day without warning, a troop of soldiers arrived at the workers’ camp at dawn and marched them into the forest, never to be seen again.

No sooner had this occurred, than the machinery began to experience diabolical difficulties.

“The manufacturing line we used for pasta started producing live butterflies instead of farfalle,” said Marco Estratégico para el Actuación Corporativa, the company’s Director of Information Technology. “Instead of jelly snakes, there were poisonous vipers. And don’t even ask what came out of the sausage machine.”

The control systems also suffered a range of performance and technical problems.

“The servers would burst into flames from the heat of their passions,” said Estratégico, a veteran of the revolutionary war. “I started to think this was a problem for which there was no end-to-end solution.”

Solution

One clear and chilly winter morning, a flight of brightly coloured macaws circled the factory. After they had completed one hundred circuits of the high-walled compound, there arrived at the gates Desarrollo Sostenible, an elderly, wrinkled man with wispy white hair but eyes as clear and sharp as an infant’s. For as long as anyone could remember, he had travelled from village to village in his rickety cart drawn by a flea-bitten mule, dispensing knick knacks and folk remedies.

[The story continues...]

3

I do not think it means what you think it means

As computers and internet technology have become mainstream, technology terms have entered the language. But the translation is not always accurate. As a professional pedant, it makes me turn purple the number of times I hear people misusing the following two terms:

1. Hard drive

What a lot of people think it means: The box part of a desktop computer.

What it really means: A smaller component inside the box that is used to store data permanently.

Why people get it wrong: If the box part of the computer has an official name, it is the ‘system unit’. You can see why it doesn’t grab anyone. Whereas calling the thing a ‘hard drive’ sounds about right to anybody who doesn’t know what’s actually inside one.

2. Screen saver

What a lot of people think it means: The image you put on the background of your computer’s virtual desktop.

What it really means: A piece of software that puts moving images or animation on your screen after you haven’t been using your computer for a while.

If computer monitors are left for too long with the same image or text in the same place, they can suffer ‘phosphor burn’. The light-emitting phosphor compounds in screens (especially old-fashioned monochromatic cathode ray tube screens) lose their brightness through use. If a screen always displays the same text in the same spot, that area will eventually become burnt in, leaving a faded ‘ghost’ image of that text.

Screen savers were designed to prevent this by placing an always-moving image on the screen.

Why people get it wrong: Aside from falling into the same category of ‘stuff you can put on your computer screen to personalise it’, these two things don’t have a lot in common. Modern LCD screens don’t suffer from phosphor burn (although plasma and OLED screens do), so actual screen savers aren’t particularly popular anymore. It’s all a bit of a mystery.

OK, so those are my two. What other tech malapropisms boil your blood?

0

Are they trying to tell me something?

The trick with spam – and some malicious software – is convincing people to open an email, click on a link or something else they wouldn’t normally do. Social engineering, when done well, means getting inside people’s heads and understanding their desires, fears and vulnerabilities.

It’s not always done well.

For instance, lately I have been receiving emails, about one a day, along the following lines:

Hi
It`s Rosalyn again. Will you ever contact me?
I made those nude pictures especially for you.

Phew, state-of-the-art social engineering there! The next day it was Jessie, not Rosalyn, but the message was the same.

Since this approach clearly hasn’t worked with me, the spammers thought they’d try a different approach.

Hi
It`s Cleveland again. Will you ever contact me?

Genius!

0

Belkin’s misleading and deceptive packaging

For some time, I have been trying to find a case for my iPhone which provides a degree of protection for the screen. I have been known to put the phone in the same pocket as keys or coins and would prefer not to crack or deeply scratch the display. But for some reason, almost all iPhone cases are only concerned with protecting the back of the phone, leaving the more delicate screen vulnerable.

I don’t get it.

But after a lengthy comparison of iPhone cases online and at a local retailer, I found one which seemed to fit the bill: the Belkin Light Protect Rock (or LightProtectRock), also known as the Shield Flex, for 40 bucks.

First off, let’s clarify why you might need to protect the iPhone screen.

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1

LinkedIn’s great comeback

In the past five years there’s been a steady stream of social networking platforms du jour which then fell out of favour with geeky early adopters as as the great unwashed discovered them – from MySpace to Facebook to Twitter.

All the while, LinkedIn sat around gradually building momentum without any of the fanfare or media hype. Recruiters loved it, if only for its ability to fill quotas on candidate lists. But the developers also pulled in a few ideas from here and there – groups, events, marketing, status updates – OK, they nicked it all from Facebook and Twitter.

As a result, people looking to network for business – not to share pictures of kids and cats – have been coming back to LinkedIn and thinking, ‘Hey, this is pretty good!’ And LinkedIn gave them somewhere to put all their relevant career and skills information, which is a lot harder to do on Twitter.

Last week I hosted an online seminar with Karen Moloney from Get Me Learning Resources and Faye Hollands from Outshine Consulting. Karen took us through the nuts and bolts of promoting yourself and your business while Faye told us how she had used and benefited from it. And as usual, there were heaps of cracking questions from the audience.

If you’re dead keen to find out more, you can read Karen’s helpful handout notes or watch a recording of the webinar (though you will have to fill in your details to get it).

0

Tabloid day: boob ads and deadly servers

Pity the poor people of Albury-based transport company Border Express. On Friday they posted an innocent job ad looking for a developer with SQL Server and Visual Basic experience. But over the weekend, some wiseguy who had access to the company’s account details on Seek made a couple of sneaky changes. To the required skills, the miscreants added “”DD cup breasts, slim waist, tight twat” and a willingness to undergo “a pre-employment strip search to ensure they meet the requirements of the position”.

Sure, it’s one way to attract a lot of attention to an otherwise dull job ad, but everyone from female job hunters to company management was not impressed. The company and police are looking into it.

In Melbourne’s western suburbs a transport company employee was killed after a server fell on him while it was being unloaded from a truck. He reportedly saw the 200kg fridge-sized machine coming loose from a forklift and decided he would try to save it.

It wouldn’t be the first time someone put their body on the line to try and save an expensive piece of gear. With photographers, for instance, there’s a strong instinct to save the camera even while risking their own health, or body parts. But no matter how expensive the gadget, chances are a limb – or a life – are much harder to replace.

0

Is the anti-censorship campaign doomed?

Just about everyone I know thinks the government’s plan to legislate mandatory internet filtering is a really bad idea.

This could lead me to believe the majority of Australians are as passionate about internet censorship as me and my friends. But then I remember that most of my friends are university educated, left-leaning types who work in journalism or the IT industry.

This same selection bias is at work in the online community, particularly on Twitter. The sort of people who use Twitter, who blog, who read the IT media are precisely the sort of people who would oppose internet censorship.

This has led many people to believe if they make enough noise about it online, the Government will drop the filter. Unfortunately, this greatly overestimates the importance and influence of Twitter and social media generally when it comes to real-world politics.

Even an infinite number of angry posts on Twitter, sarcastic blog posts and articles in the IT press would still have no effect on Government policy. Politicians only care about who can deliver them blocs of votes in important electorates.

Online fame is fleeting, but mine was the top article on ABC's The Drum for a little while

As I argue on ABC’s The Drum blog, so far the Christian lobby – which is for the filter – is doing this a lot better than the disparate anti-filter coalition.

This is not to say the anti-censorship campaign is doomed. However, it needs to focus less on preaching to the choir and more on real-life, professional political lobbying.

It’s a big ask, particularly because many of the anti-censorship groups have little experience in direct political action. But it must be done if we are to convince the Government of the immense folly and dire (supposedly) unintended consequences of its current plans.

2

Live tweeting from the call queue: a study in consumer activism

In covering the ongoing AFACT v iiNet case in the Federal Court, local journalists such as The Australian’s Andrew Colley and ZDNet’s Liam Tung have caused some controversy by live tweeting from within the courtroom. While broadcast journalists in Australia are not allowed to report from inside courtrooms, the Federal Court has decided it’s up to individual judges if they want to allow live coverage on Twitter.

In the same spirit, yesterday I called Toshiba tech support for help on a very minor issue with my laptop. Ideally I would have preferred to email a question and then get annoyed when no one responded (59% of companies don’t respond to email queries, you know). But Toshiba doesn’t give you the option; just a phone number and a postal address. So I called, and it quickly became apparent I wasn’t going to get anywhere fast. Because I had nothing better to do while waiting on hold, I started Tweeting:

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