nerds Archive

2

Live tweeting from the call queue: a study in consumer activism

In covering the ongoing AFACT v iiNet case in the Federal Court, local journalists such as The Australian’s Andrew Colley and ZDNet’s Liam Tung have caused some controversy by live tweeting from within the courtroom. While broadcast journalists in Australia are not allowed to report from inside courtrooms, the Federal Court has decided it’s up to individual judges if they want to allow live coverage on Twitter.

In the same spirit, yesterday I called Toshiba tech support for help on a very minor issue with my laptop. Ideally I would have preferred to email a question and then get annoyed when no one responded (59% of companies don’t respond to email queries, you know). But Toshiba doesn’t give you the option; just a phone number and a postal address. So I called, and it quickly became apparent I wasn’t going to get anywhere fast. Because I had nothing better to do while waiting on hold, I started Tweeting:

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1

BigPond messes with DNS: fair or unethical?

Another yarn I wrote for CRN, this time on Telstra’s consumer ISP BigPond redirecting mistyped domain name queries to a branded error page. In other words, you type google.coj in your browser and rather than receiving your browser’s standard error page, you get redirected to a BigPond page that gives you helpful suggestions – maybe google.com? – but also ads and pay-per-click links.

On one side of the argument are the techies, who dislike Telstra messing with the way the domain name system is supposed to operate, albeit only within BigPond’s network. Whether they dislike this for reasons of technical purity, or because Telstra will make money out of it, is highly debatable. I suppose there’s also a slippery slope argument to be made; if BigPond makes this change to how DNS works, what’s to stop it from redirecting, say, iinet.net.au to bigpond.com or an error page?

The other side of the argument is that Telstra provides helpful, contextual information that more easily gets people where they want to go. (Though if this were purely altruistic, you wouldn’t have any ads or paid links on the page, presumably.) As long as an ISP delivers this service transparently, honestly and with an opt-out (all true in this case), where’s the problem?

Online glory is fleeting, but I would like to point out that for a couple of hours this morning, mine was the top tech story on Google News for Australia.

Who's number one?

Yay me!

2

Abandon Twitter – the shonks and bogans are coming

The delightful Things Bogans Like blog recently went out on a limb and suggested a number of things bogans will like in the near future, and number one was Twitter.

In the past 18 months, the new bogan has belatedly made the switch from MySpace to Facebook as its social networking website of choice. This has caused trendsetters to start making the switch from Facebook over to Twitter. Once the bogan realises that there are celebrities on Twitter, and that no interaction on there is more than 140 characters in length, it will be unable to resist the appeal of broadcasting its every move to its friends via its phone or computer. Even better, the 140 character limit is something that bogans have been training for for years, via generally unintelligible text message abbreviations. The trendsetters, meanwhile, will migrate elsewhere, galled by the flood of tweeted rubbish that the bogan will bring.

Meanwhile Jodee Rich, founder of failed telco One.Tel, has handed the Australian Securities and Investments Commission a can of legal whoop-ass and is now free to be a company director again.

One.Tel dudeABC radio’s Deborah Cameron asked Rich what his next venture might be and, some would say predictably, he spoke excitedly about the enormous potential of social media.

One can only imagine the horrors this may unleash on the social media landscape. It could make a plague of bogans seem like a mild irritation. But at least we might see the long-awaited resurrection of the One.Tel dude (see right).

The question is, if Twitter (and social media) become uninhabitable for techno-hipsters, where will they go next?

0

Home-grown iPhone and more mobile moolah

Here’s a write-up I did for CRN on six leading iPhone apps developed by Australian companies. Mobile apps are a booming area worldwide and, without resorting to parochialism, Australians are doing some really good work and in some cases leading their fields.

Speaking of mobile, here’s a quick story I wrote for iTnews about local firm Digislide scoring $18 million in funding from UK investors. Digislide makes pocket-sized video/data projectors, which are just astounding. I’m not that old, but I can remember when the smallest video projector was the size of a large suitcase and had to be carried by two people.

But is it at all surprising that Digislide had to go overseas to get the money?

1

Twitter phishers get cleverer

There’s a range of Twitter phishing scams doing the rounds currently. You don’t have to tell me – I get at least one scam-tastic direct message every day! Lord knows how many you’d get if you had thousands of followers.

How it works

The mechanism is pretty simple. You get a direct message from someone you follow, encouraging you in some way to click a link. The techniques used to get you to click are the clever bit.

So you click on the link and it looks legit. Except it asks you to provide your Twitter ID and password. Obviously this is a bad idea. Well, I say ‘obviously’, but it’s not so obvious because heaps of people get caught. Even people who make a living on their social media expertise. Whoopsie!

Once you provide your password, the nasty scammers can log into your Twitter account and send direct messages to all your friends, supposedly from you, asking them to click on the link. Or possibly several different links, with several different enticements. A few of your friends fall for it and the cycle continues.

Presumably the hijackers could also use your details to send Tweets, supposedly from you, for various nefarious spammy purposes.

Clever enticements

As I mentioned, the clever part is the way the scammers convince you to click the link, what security geeks call ‘social engineering’. It needs to sound like a plausible message you’d receive from a friend or someone you know, the enticement needs to be appealing to you and the link needs to look legitimate.

These started out fairly basic: things like ‘Hey, take this free quiz’ or ‘Hey. Can u do this for me?’ The ‘hey’ part makes it sound like a genuine message from a friend. In fact, the only thing that tipped me off was the fact that the message came from someone I didn’t know particularly well and it seemed overly familiar. If it had been from a real-life friend, I might easily have been fooled.

The next phase was an IQ test, with messages like ‘Want to check to see whos iq is higher?’ and ‘u seem smart. take this iq quiz.’ Appealing to people’s competitiveness and vanity always gets you places.

Today I received a direct message telling me someone had found me on a site called ‘xsgay’. You can imagine this would be of great concern to quite a lot of people, regardless of their personal preferences. And once you’re worried and not thinking clearly, you’re much less likely to fret about why this site is asking for your Twitter details, and just fill them in. Uh oh!

What (not) to do

As far as I understand, these scams have a fairly low success rate because they rely on you entering your ID and password, or at least clicking a link to provide those details to the scam site. But like spam and online banking phishing scams, a low success rate multiplied by millions of messages adds up to a sufficient number of people who get fooled.

So not getting caught out is fairly simple:

  1. Be suspicious of people contacting you at random – if it’s outside the normal pattern of behaviour, question it
  2. Don’t click suspicious links
  3. Don’t provide your ID or password to a site unless you know it’s trustworthy
  4. If your account gets hijacked, change your password as soon as you find out. And probably start apologising to a lot of people.
0

It begins… Government on track to save $1bn on tech

OK, that was quick! I’ve posted my first freelance story for iTnews: Government on track for $1bn ICT savings: Tanner.

Soon after it was elected the Rudd Government asked UK public-sector efficiency expert Sir Peter Gershon to examine how the government and public service used information technology. This review, completed in August 2008, estimated the Government could save about $1 billion over four years just by rationalising its ‘business-as-usual’ or day-to-day IT spending. All this, apparently, without having to fire lots of people or reduce the number of IT services or the quality of delivery. (The Gershon review also cures warts and reunites long-lost lovers.)

This hasn’t gone without hiccups: Gershon estimated the Government would save $140 million in the first year, which turned out to be more like $109 million in reality. But with round one already in train, the government is pressing ahead with round two.

If it all works, in about four years’ time, the budget will be $1 billion leaner. Or $500 million at least, because half the savings will be put back into more IT stuff, which will generate more efficiency. Before you know it, the whole of government IT will be run on a couple of recycled desktops running Ubuntu!

1

Another day, another freelancer

Another day, another publication ‘restructures’ its team, another journo goes out into the world trying to earn a living on nothing more than his wits.

This website will serve as my online portfolio and first point of contact for information on my freelance work, how to contact me and what I can do for you.

I’ve been blogging for nearly a decade on various defunct and still-existing sites. This blog will tell you all about my professional freelance work and thoughts on the media, technology and business landscapes. There will probably be a fair amount of pimping and self-promotion; don’t say I didn’t warn you.

If you’re after more personal, political or plain silly thoughts, head over to my vealmince blog.

I’m sitting here at the dining table with the radio burbling away in the background, looking out at the garden and thinking, this isn’t such a bad way to earn a living. I wonder how long that will last…

0

Vealmince’s anthropological expedition to the ancient ruins of Novocastria

I can’t believe it has been a whole year since I went up to Newcastle for Electrofringe, part of the This is Not Art festival. While there, I took some photos to give you an idea of typical Newcastle life.

Newcastle residents demonstrate their immense affection and respect for Shannon Noll

Newcastle residents demonstrate their immense affection and respect for Shannon Noll

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Top 10 most annoying tweets

I take no credit for this, given it’s all the work of @cankles, but with permission I give you the 10 most annoying (and sadly too common) tweets of all time…

10 “Man, I’m soooooo busy.” Really? So why are you tweeting this again?

9 “I’m having an awesome time at *insert club/pub*” So awesome that you’re tweeting it. By yourself. In the corner.

8 RT the popular kids “OMFG, Guy Kawasaki just Tweeted something! Quick! Seth Goddin just posted a new blog. Link. Link. Link. RT. RT RT.”

7 “It’s hump day. Only 2 more days till the weekend!!!!” Wednesdays: they happen every week. Man your life is boring.

6 “I have so many emails to answer” Right, so I’ve noticed you tweet a lot but haven’t answered my F*&cking email from last week

5 All day public Twitter conversations. There’s better technology for this (IM,DM, email…) or did you just want everyone to see?

4 “Hey everyone, I have THIS MANY followers” So what? That guy. In that movie. Yeah, he still has a bigger thingy.

3 “Re-Tweet ME! Digg My Link!” We get it, you did something on the Internet. You’re a big boy/girl now.

2 Follow Friday. It’s like one giant… circle thingy.

1 Spamming your friends with an internal monologue of what you’re thinking all day. Like aggregating a top 10 list.

9

Five reasons not to link your Twitter and Facebook statuses

Last week Jonathan Crossfield wrote about the difference between Twitter and other social networks, explaining that Twitter is not well suited for broadcasting to your friends some pithy observations about your cat or what you had for breakfast. In Jonathan’s mind, Twitter is a serious networking tool, while Facebook is about keeping up with your friends and playing Scrabble or annoying vampire and zombie games.

You may not agree with Jonathan’s pro-Twitter/anti-Facebook fanaticism, but he raises an important point, namely Twitter, Facebook and other social networks have different audiences and different purposes. If Facebook is a pub, Twitter is a new-media or IT conference.

Despite this, many people link their Twitter, Facebook and other social network statuses. I tried it because I was tired of coming up with different things to say to my Facebook and Twitter audiences. But after about a week, I gave up. In the process, I discovered five reasons why linking statuses is a very bad idea.

1. It’s ungrammatical

Try to construct a sentence that answers the question ‘What are you doing?’ for Twitter, but also makes sense with the your name in front of it, as it appears in Facebook. It CAN be done, but it’s hard work and nobody bothers. Your Twitter-using friends on Facebook will probably understand, but everyone else will think you have trouble constructing a grammatical sentence. If you’re OK with that…

2. It’s rude to flood

There are occasions when community-minded individuals decide to twitstream an event they’re attending for the good of the general public. While it would be churlish to question such altruism, it has an unintended consequence: since Facebook redesigned itself to be more like Twitter, it floods people’s Facebook pages, often with information relating to some conference (is that what #SXCW09 is?) or TV show they couldn’t care less about.

Yes, it’s possible to switch you off temporarily, but people are more likely to forget to turn you back on, or block your Facebook updates permanently. This defeats the purpose of linking your statuses in the first place.

3. Links don’t translate

One of the things I like about Facebook is when you post a link, it pops up a headline, summary and picture. This doesn’t work when your tweet gets automatically posted to your Facebook status. Also, tweets usually use abbreviated links to save space. In the real world, people like to have full URLs because they convey important information such as the site the page is posted on, and what it’s about. It’s a luxury Twits have learned to live without, but most people are quite fond of it.

4. Jargon doesn’t translate

The best way to illustrate this is with an average tweet:

zaphod Oh noes! RT @ford_prefect: OMG @arthurdent just told Vogon guard to FOAD. FAIL! http://aa.bb/R3G04 #gettingthrownoutofanairlock

To someone who has been using Twitter for a while, this makes perfect sense. In this case, someone called zaphod is expressing concern and relaying a message from his friend ford_prefect about something his friend arthurdent told someone, which did not have the intended result. There’s a link for more information and a hash tag for a common search term.

To normal human beings (that is, most of your Facebook friends), this is complete gibberish.

Real people don’t refer to their friends as @nickname or tag their major #keywords for searchability. They don’t speak entirely in impenetrable acronyms, obscure references and exclusionary dialects like Lolcat. They use full-length URLs which describe useful things such as the name of the site (see #3 above).

Of course, some people have learned to use words efficiently and communicate entire, perfectly formed concepts in under 140 characters. Like today’s tweet from UK artist/writer Warren Ellis:

Books I will write one day – IT COULD BE WORSE, I COULD HAVE STABBED YOU TWICE: How To Train Your Editor

If you can tweet like that, ignore this point.

5. Twits can sound like twats

A lot of ‘normal’ behaviour on Twitter seems impolite or even antisocial in the real world. Two examples: nerdish obsession and shameless self-promotion. When Google released its Chrome browser, Twitter was flooded with discussions, links and boasts about who had Chromed and what they thought of it. People who didn’t care about Chrome, or were on Mac OS (it was released on Windows first) were bored senseless.

And if you walked into a pub and told everyone about the great blog post you just wrote, you’d either be ignored or glassed.

Most people who link their Twitter and Facebook statuses write primarily for the Twitter audience and consider Facebook another channel to get the word out. This doesn’t work.

Won’t someone please think of the non-Twits…?

Unless you’re consciously writing for both audiences at once, you’re better off keeping them separate and tailoring your communications to different audiences. Your friends will thank you for it.